Privacy Policy

moroccomemories.co.uk is owned and controlled by Morocco Memories Ltd. 

Therefore, the Data Controller details are below:

Data Controller
The Data Controller is Morocco Memories Limited 

The Data Protection Officer (DPO) is Eileen Imrie – Email address: info@moroccomemories.co.uk  

Morocco Memories Limited; Postal address: 314 Regent Park Road, Finchley, London N3 2LT

Collected Personal Data

What information do we collect?
We collect two types of data and information from Users.

The first type of information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information, which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information, which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site

Registration information: When you register with our Site you will be asked to provide us certain details such as: full name; email or physical address, telephone number and other information

Request details and costs for our services as selected by you

Booking details and creation of the tours, trek and/or When you book with us via our Site, you will be asked to provide us with details of your booking such as: full name, email or physical address, telephone number, dates of booking, type of booking and services to be provided, the names of people travelling with you, any preferences you may have relating to your booking e.g. dietary needs, mobility etc., and other relevant information pertaining to your booking

When you contact us through the Website as mentioned above, however, this can also include by telephone, post, e-mail or through the other means

Age of Consent for Data Processing

Weunderstand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. The age of consent for data processing in the UK is 13 years old. We do not knowingly collect data from anyone under this age without parental consent.

Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@moroccomemories.co.uk

Purpose of collecting data

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined considering the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion. We wish to ensure that the personal data we hold about you is accurate and current. Therefore, it is important that you keep us informed if any of the details you advise us need to be updated or changed during your dealings and relationship with us.